Individual

For people managing their own savings and investments.

Intermediary

For wealth managers and financial advisers managing savings and/or investments on behalf of someone else.

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For DC, DB and LGPS schemes, insurers, charities, universities, family offices and treasurers.

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For shareholders, careers and company information.

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  2. Information for Wrap and Fundzone customers

Contact us about Wrap or Fundzone

Find the information you need to get in touch with us about your investments.

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If you need advice and guidance

If you already have a financial adviser, speak to them to get help with your investments. If you don’t have one, you might be able to find the help you need through one of these services.

Visit Unbiased to find an adviser in your areaOpens in new windowGet retirement guidance from Pension WiseOpens in new window

Help with online access

Need your password reset? You can reset your account password through Okta – our secure access provider – by clicking on the ‘Need help signing in?’ link. Or try our FAQs. If you do not already have online access to view your account, please contact us on one of the numbers below.

Reset your password through OktaOpens in new windowOnline access FAQs0345 279 1001 (Wrap) 0345 279 2002 (Fundzone)

General enquiries

Wrap general enquiries

If your account number starts with a WP prefix then you have a Wrap account.
Call us on: 0345 279 1001
Lines are open Monday to Friday, 9:00am – 5:30pm.

Fundzone enquiries

If your account number starts with a SP prefix then you have a Fundzone account.
Call us on: 0345 279 2002
Lines are open Monday to Friday, 9:00am – 5:00pm.

Mailing address

You can write to us at:
abrdn Client Servicing
Sunderland
SR43 4EE

Wrap self invested personal pension (SIPP) drawdown enquiries

If you have a question about your Wrap SIPP, then contact our specialist teams.
SIPP drawdown stopping or reducing payments

0345 271 9542
Lines are open Monday to Friday, 9:00am – 5:30pm.

SIPP drawdown general enquiries

0345 271 9542
Lines are open Monday to Friday, 9:00am – 5:30pm.

Complaints

Call us on: 0800 027 4675
Lines are open Monday to Friday, 9:00am – 5:30pm.
Email: CustomerRelations@abrdn.com

Accessibility - help and support

Our products and services are for everyone. Whether you have specific accessibility needs or just need some extra help, we are here to support you. There are several ways that we can make it easier for you to communicate with us and ways that you can adapt your device/web browser to make our websites and digital services easier to use. Find out more about our accessibility commitments and options available.

Risk warning

The value of your investments can go down as well as up and you may get back less than you paid in. Tax rules can always change in the future. Your own circumstances and where you live in the UK could have an impact on tax treatment.