Before you start
Ensure you have the client loaded on the abrdn Wrap platform, and have details of ceding account for the client.
Step 1: Load total client view
Load total client view from the summary page. If this is a new client please create a new client profile. If your client does not hold an ISA, please select "new product" from your client’s summary page.
Step 2: Select single payment
This will allow you to see the transferred amount pulling through as an “Existing Tax Wrapper to be Transferred” along with giving the option of adding single or regular payments on the same wizard.
Step 3: Confirm financial advice
Confirm whether any financial advice has been given, and select “Transfer in, yes”.
Step 4: Confirm transfer type
Confirm the ISA type, for an in-specie transfer you must choose ISA S&S (for a cash transfer please go to ISA Cash Transfer Page).
Step 5: Fill in details of ceding provider
Provide the details of the existing ISA provider. If the existing provider is not present, please add the details manually using the plus button below the ceding scheme search bar.
Step 6: Confirm investments details
Confirm that investments are to be provided in-specie and whether there are current year subscriptions, non current or both.
Step 7: Provide existing ISA account details
Provide the existing ISA account number, please include a sort code where the ISA was held with a bank or building society.
Step 8: Provide existing assets details
Please populate the details and ownership of the existing assets to be re-registered and confirm the units to be transferred. You can search by fund name or by fund code. This will automatically calculate the transfer value based on unit quantity and price.
There is also a field available to add any estimated residual cash to be transferred.
Step 9: Provide adviser charges details
- Once all details have been confirmed, please select “Next: Adviser charges”.
- Here you will enter details of any adviser charges to be applied. Adviser charges will be paid from the cash account, so please ensure there is enough cash in the Wrap cash account to make payment.
- Once you have confirmed this information, please select “Next: Review”.
Step 10: Generate paperwork
- If all information is accurate in the review stage, please select next to generate the paperwork required for the transfer. Documents which need to be signed by the client can be posted or sent to the client for electronic signing.
- Once you have generated all the documents at the end of this journey, please select the submit button.
Step 11: Submit documents
Once your client has signed the documents, please upload the documents to the client's document library, and e-mail either:
- wrap_money_in@abrdn.com for new clients
- transfers_in@abrdn.com for existing clients
If we do not receive an email from you informing us that the documents have been uploaded then we will not be able to progress with the transfer.
abrdn Client Servicing
Sunderland
SR43 4EE